Cummins Inc. Service Coordinator in Minot, North Dakota
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success, where you’ll deliver solutions that build your knowledge base and fuel your career.
The Service Coordinator has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities. Maintain adequate personal tooling to perform assigned tasks.
CUSTOMER SATISFACTION (Internal and External)
Respond to all customer requests courteously and professionally, in a timely and responsive manner. Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Answer incoming telephone calls courteously and professionally while determining the needs of the caller and directing them to the proper person and/or department. Greet all visitors courteously, determining their needs and directing them to the proper area.
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
Experience, Education, Licenses, and Certifications :
High School Diploma or GED is required in addition to a minimum of two (2) years of related experience and/or training, or equivalent combination of education and experience. Associates Degree preferred.
Minimum of 2 years previous customer service/contact experience
Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base and Lotus Notes.
Technically competent in diesel engines / generator repairs.
Superior communication skills, positive attitude and professional in demeanor and appearance.
Excellent organizational and follow-up skills.
Must be able to communicate effectively verbally and in writing.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Trained in use of applicable Forklift
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Physical Requirements :
Must be able to lift 50 pounds occasionally.
Must be able to stand on feet for long periods of time.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Compensation and Benefits
A competitive base salary commensurate with experience and a full complement of personal and professional benefits provided.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Primary Location United States-North Dakota-Minot-US, ND, Minot, Cummins NPower
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 8, 2018, 7:39:14 PM
Unposting Date Ongoing
Req ID: 1800074J