Cummins Inc. Customer Care Advisor in Mishawaka, Indiana
Customer Care Advisor
The Customer Care Advisor can be viewed as three or more different positions depending on the role the person is performing and in some cases their duties overlap. Three generally used roles are the Service Writer who greets customers and set up work orders, the Service Supervisor who builds quotes, consult with customers and manages work order while it is in progress and the Shop Foreman who manages the technicians and the activity on the floor.
Greet customers and assist in opening work orders.
Assist with quotes and warranty coverage.
Help diagnose customers' issues
Consult with customers, as appropriate.
Assist with work order documentation.
Keep the shop a safe working environment; enforce safety procedures.
Sell our products and services; up sell, when possible.
Maintain professional atmosphere.
Ability to remain customer service focused.
Ability to be flexible in a fast-paced environment.
Excellent written and verbal communication skills
Ability to sell products and services
Comfortable working with a computer, including BMS/Oracle and Customer Reporting.
Thorough understanding of Cummins warranty process
Able to troubleshoot repair.
Basic electrical understanding.
Basic diesel engine understanding.
Education and Experience
High School Diploma
Experience in automotive or service industry
Technical experience in engine operation and repair.
Primary Location United States-Indiana-South Bend-US, IN, Mishawaka, Cummins Crosspoint
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 5, 2018, 11:26:39 AM
Unposting Date Ongoing
Req ID: 18000741