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Cummins Inc. Customer Support Analyst in Nashville, Tennessee

Customer Support Analyst

Description

We are looking for a talented Customer Support Analyst to join our team specializing in Supply Chain Planning for our Filtration business segment in Nashville, TN.

In this role, you will make an impact in the following ways:

  • Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders;

  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

  • Knowledge of Quality Management Systems.

  • Support Supervisor with hosting customer visits at local facility.

  • Prepare and distribute standard and customized internal and customer reports.

Qualifications

To be successful in this role you will need the following:

Knowledge of Quality Management Systems.

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Bilingual Required - Excellent verbal and written communication skills in both English and Spanish.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SUPPLY CHAIN PLANNING

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Filtration Headquarters

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 16, 2020, 2:27:11 PM

Unposting Date Ongoing

Req ID: 200002S6

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