Engine Field Service Technician - Level II

DESCRIPTION

We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Distribution Business Unit in New Abirem, Ghana.

In this role, you will make an impact in the following ways :

• Deliver Reliable On-Site Repairs:By diagnosing and completing less complex engine repairs at customer sites, you’ll ensure minimal downtime and maintain customer trust in the company’s service quality.

• Enhance Customer Satisfaction:Your courteous and professional engagement with customers will foster strong relationships and reinforce the company’s reputation for excellent service.

• Ensure Efficient Service Execution:Using specialized tools and following documented procedures, you’ll streamline repair processes, reducing errors and improving turnaround time.

• Maintain Equipment Longevity:Performing preventative maintenance according to schedules helps extend the life of engines and components, saving customers from costly breakdowns.

• Support Team Collaboration:By escalating unresolved issues to senior technicians or supervisors, you’ll contribute to a collaborative problem-solving environment and ensure high-quality outcomes.

• Drive Continuous Improvement: Completing accurate documentation and identifying additional service opportunities will help improve service tracking, warranty processing, and customer value.

• Uphold Safety and Compliance : Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer.

• Invest in Your Growth:By completing training aligned with business needs, you’ll continuously improve your technical skills and increase your ability to take on more complex tasks over time.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Valid Driver’s License & Flexibility for Field Work:You must be able to drive service vehicles and be available to respond to emergency breakdowns, including after-hours calls, ensuring rapid support to customers in critical situations.

• Strong Electrical Bias & Technical Expertise: Proficiency in working on gensets and Power Command controls is essential. You’ll need a solid understanding of electrical systems to diagnose and repair faults effectively.

• Proficiency with Diagnostic Tools & Software: You should be skilled in using electronic service tools to troubleshoot issues, interpret results, and determine appropriate service actions—ensuring accurate and efficient repairs.

• Systems-Level Thinking & Mechanical Knowledge:Success in this role requires the ability to analyze interactions between engine systems (cooling, fuel, exhaust, etc.) and apply service publications and measurements to perform high-quality repairs and maintenance.

QUALIFICATIONS

Education/ Experience

• Apprentice Trained Engine Technician (Preferred).

• Vocational diploma from relevant technical institution.

• Locally valid driving permit.

• Basic level field service work experience.

• Intermediate level knowledge of and/or experience with engine products.

• Customer service experience.

• This position may require licensing for compliance with export controls or sanctions regulations.