Cummins Inc. FSPG Service Coordinator in Oak Creek, Wisconsin

FSPG Service Coordinator

Description

Schedules and plans all technician work including planned maintenance, diagnosis and repair, prioritizing efficient work flow and quality excellence including emergency situations.

Reviews and makes daily adjustments as necessary to Technician’s time cards.

Process and invoice Planned Maintenance and Planned Maintenance Residual work orders as time allows.

Communicates schedules with customers and associates as needed.

Follows all applicable steps of the Quick Serve process .

Works closely with the Field Service staff members assisting with and providing resources to complete all service events in a timely manner.

Assist with Service Writer duties as necessary.

Fosters an environment that promotes safety, employee satisfaction, and retention.

Performs on-call rotation as required.

All other duties as assigned by the Customer Support Leader and/or Management.

Qualifications

Functional/Technical:

Minimum two years of experience in this or a related field or position

Basic knowledge of power generation and/or diesel engines

Customer service skills that demonstrate the company’s Service Excellence commitment.

Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel

Organizational and time management skills

Able to multi-task in a fast paced work environment

Ability to communicate technical information effectively

Analytical skills to make decisions where procedures and processes are not clearly defined

Quality/Improvement:

Ability to contribute to system improvement process

Commitment to task and results oriented

Teamwork:

Excellent communication skills (active listening, writing, speaking & telephone)

Demonstrated ability to work through conflict and use effective problem solving techniques

Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers

Leadership:

Ability to accomplish organizational goals and obtain results through others

Demonstrated ability to initiate, expedite, and follow through to project completion

Ability to positively react to change in environment, process and people

Strong work ethic

Understanding of and ability to enforce safety rules and programs

This position will be responsible for scheduling Field Service Power Generation Technicians in Wisconsin.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Wisconsin-Milwaukee-US, WI, Oak Creek, Cummins NPower Milwaukee

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jun 26, 2018, 3:48:29 PM

Unposting Date Ongoing

Req ID: 180003Q0