Cummins Inc. FSPG Service Coordinator (Scheduler) in Omaha, Nebraska

FSPG Service Coordinator (Scheduler)

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins is looking for an extraordinary FSPG Service Coordinator (Scheduler) to be located at our Omaha, Nebraska branch.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Job Description:

  • Schedules and plans all technician work including planned maintenance, diagnosis and repair, prioritizing efficient work

flow and quality excellence including emergency situations

  • Reviews and makes daily adjustments as necessary to Technician’s time cards

  • Process and invoice Planned Maintenance and Planned Maintenance

  • Residual work orders as time allows

  • Communicates schedules with customers and associates as needed

  • Follows all applicable steps of the Quick Serve process

  • Works closely with the Field Service staff members assisting with and providing resources to complete all service events in

a timely manner

  • Assist with Service Writer duties as necessary

  • Fosters an environment that promotes safety, employee satisfaction, and retention

  • Performs on-call rotation as required

  • All other duties as assigned by the Customer Support Leader and/or Management

Qualifications

Functional/Technical:

  • Minimum two years of experience in this or a related field or position

  • Basic knowledge of power generation and/or diesel engines preferred

  • Customer service skills that demonstrate the company’s Service Excellence commitment.

  • Prior experience using a computer and keyboard to complete work.

  • Demonstrated proficiency in MS Office tools such as

Word and Excel

  • Organizational and time management skills

  • Able to multi-task in a fast paced work environment

  • Ability to communicate technical information effectively

  • Analytical skills to make decisions where procedures and processes are not clearly defined

Quality/Improvement:

  • Ability to contribute to system improvement process

  • Commitment to task and results oriented

Teamwork:

  • Excellent communication skills (active listening, writing, speaking & telephone)

  • Demonstrated ability to work through conflict and use effective problem solving techniques

  • Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers

Leadership:

  • Ability to accomplish organizational goals and obtain results through others

  • Demonstrated ability to initiate, expedite, and follow through to project completion

  • Ability to positively react to change in environment, process and people

  • Strong work ethic

  • Understanding of and ability to enforce safety rules and programs

This position will be responsible for scheduling Field Service Power Generation technicians in Omaha and surrounding

areas.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SERVICE

Primary Location United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 12, 2018, 1:28:47 PM

Unposting Date Ongoing

Req ID: 18000679