Cummins Inc. Service Supervisor in Omaha, Nebraska

Service Supervisor

Description

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins is looking for an extraordinary Credit Assistant to be located at our White Bear Lake, Minnesota location. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

We are looking for a Service Supervisor to lead a group of Diesel Engine Technicians at our Omaha, Nebraska location.

Training Hours/Regular Work Hours:

The training hours will be from 11:30am-8:00 P.M. but as soon as our top candidate is comfortable running a shift, the regular work hours are from 3:00 P.M. - 11:30 P.M.

Job Description:

  • Supervises small groups of employees who install, service, and repair equipment and machinery.

  • Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.

  • Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.

  • Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.

  • Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.

  • Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.

  • Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

  • Ability to understand customer's needs and solve problems in a professional manner.

Qualifications

Qualifications:

Skills

  • Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process.

  • Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data.

  • Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed.

  • Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support.

  • Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement.

  • User should have experience in field investigation of product failure.

  • User should understand diagnostic procedures and how our product is serviced in the field.

Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Analyze Issues - Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems.

Manage Execution - Some knowledge or awareness about how to manage execution. Limited evidence of structured approaches to managing execution.

Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts.

Focus on Customer Needs - Basic understanding of customers.

Education, Licenses, Certifications

  • Technical trade school degree or equivalent education, or equivalent experience required. Experience

  • Relevant work experience, including team leadership experience, preferred.

  • The training the hours will be from 11:30am-8:00 P.M. but as soon as our top candidate is comfortable running a shift, the regular work hours are from 3:00 P.M. - 11:30 P.M.

REQUIRED - E-VERIFY

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jul 5, 2018, 2:50:08 PM

Unposting Date Ongoing

Req ID: 180003T8