Branch Manager

DESCRIPTION

We are seeking a dynamic and results-driven Branch Manager who exemplifies Cummins Leadership Behaviors and consistently applies best-in-class people management practices. This role requires a passionate leader committed to fostering a strong safety culture while delivering exceptional customer service and driving sustainable business growth. The ideal candidate will inspire and empower their team, ensuring operational excellence, customer satisfaction, and alignment with organizational goals. With a focus on continuous improvement and collaboration, the Branch Manager will play a pivotal role in shaping a high-performance culture and achieving strategic success.

In this role you will make an impact in the following ways:

Branch Oversight & Leadership:

• Lead and manage the PA branch through direct supervision of Branch Manager.

• Ensure alignment with company goals, policies, and performance standards.

Strategic & Financial Management:

• Develop and execute the Annual Operating Plan (AOP) in collaboration with Business Development and Branch Managers.

• Monitor and manage financial performance, including profit and loss, asset utilization, and balanced scorecards.

Market & Business Development:

• Conduct market analysis to identify growth opportunities within the region.

• Drive business growth through execution of annual marketing and sales plans.

• Cultivate and maintain strong relationships with existing customers and develop new business partnerships and alliances.

Customer Experience:

• Champion a customer-centric culture across all branches.

• Monitor customer satisfaction using Net Promoter Score (NPS) and Lens of the Customer programs.

• Ensure high-quality customer service delivery through effective branch operations.

Warranty & Service Quality:

• Oversee warranty submission and rejection processes.

• Analyze recurring warranty issues and provide feedback for continuous improvement.

• Monitor and improve Repair Event Cycle Time (RECT) across branches.

Compliance & Safety:

• Ensure compliance with all health, safety, and environmental regulations.

• Lead and support internal audits and promote a culture of corporate responsibility.

Talent Management:

• Recruit, develop, and retain high-performing teams.

• Set and monitor performance goals and Individual Development Plans (IDPs) for Branch Managers.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Financial Acumen : Demonstrates a strong understanding of key financial indicators and effectively applies this knowledge to drive sound business decisions and improve performance.

• Team Leadership : Builds cohesive, high-performing teams by leveraging diverse skills and perspectives to achieve shared goals and foster a strong team identity.

• Business Insight : Applies deep knowledge of the business environment and market dynamics to align strategies and actions with organizational objectives.

• Effective Communication : Delivers clear, concise, and audience-tailored communication across various modes and platforms, ensuring alignment and understanding.

• Customer Orientation : Builds and nurtures strong customer relationships, consistently delivering solutions that meet and exceed customer expectations.

• Self-Awareness: Actively seeks feedback and engages in self-reflection to understand personal strengths and areas for growth, fostering continuous improvement.

• Talent Development : Invests in the growth and development of team members, aligning individual career aspirations with organizational needs.

• Employee Engagement : Creates an inclusive and motivating work environment where individuals are inspired to contribute their best toward achieving company goals.

• Results-Driven: Maintains a strong focus on achieving high-quality outcomes, even in challenging circumstances, and holds self and others accountable for results.

• Conflict Management: Navigates and resolves conflicts constructively and efficiently, minimizing disruption and maintaining team cohesion.

• Health, Safety & Environmental Leadership: Promotes a culture of safety and environmental responsibility by influencing behaviors and ensuring compliance with standards.

• Service Capability & Coverage: Utilizes service capability frameworks to align resources, tools, and talent with customer needs and operational priorities, ensuring consistent and high-quality service delivery.

• Valuing Diversity: Embraces and leverages diverse perspectives and cultural backgrounds to enhance innovation, collaboration, and organizational success.

Education, Licenses, Certifications:

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.

• Six Sigma Green Belt certification or Sponsor certification required.

Experience:

• Significant relevant experience required, including managerial and budgetary experience.

QUALIFICATIONS

• Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.

• Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.

• Degree and certification are preferred.