Contact Center Representative - Level II

Cummins is looking for a Customer Representative to join our bilingual Customer Center team in Canada.

In this role, you will have the following impacts:

• Document customer request information in the appropriate Cummins systems.

• Provide prompt assistance to customers using various means of communication.

• Multi-skill/multi-channel support (chat/email/phone).

• Solve common customer problems with a basic understanding of Cummins processes, systems, and practices.

• Escalate unusual issues by providing documentation throughout the process.

• Understand new and existing Cummins processes, systems and practices.

• Make suggestions on how existing processes can be more efficient or customer-oriented.

Qualifications

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Responsibilities

To succeed in this role, you will need:

Diplomas-certifications :• High School Diploma

Experience: Requires relevant work experience; Previous technical experience and/or customer service experience is required.

You should be able to :

• Establish a professional relationship with customers to increase the loyalty of Cummins products.

• Understand contact center policies and procedures.

• Comfortable with a variety of software.

• Bilingual French/English (written and spoken) is required for this position.

• Having previous experience in this industry and customer service is a must.

• Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset.

About the position:

• This is remote position (must reside in Canada).

• Work schedule from 11am-8pm Monday to Friday (Eastern Time).

• Salary starting at $55000 annually.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Min Salary $56000

Max Salary $84000