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Cummins Inc. Parts Support Advocate-Cummins Care (Hybrid) in Pointe-Claire, Quebec

Parts Support Advocate-Cummins Care (Hybrid)

Description

We are looking for a talented Parts Professional to join our team specializing in service for our Sales and Service business

In this role, you will make an impact in the following ways:

  • Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.

  • Provide accurate documentation and continual communication to the customer throughout the entire process.

  • Work with internal and external customers at parts counter in local branch.

  • Complete training in line with business requirements.

  • Operate forklifts and other warehouse machinery.

  • Comply with HSE standards, policies, procedures & regulations.

To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

  • Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.

  • Excellent customer service skills. 

  • Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Qualifications

Skills

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

Job SERVICE

Primary Location Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 13, 2022, 9:46:16 AM

Unposting Date Ongoing

Req ID: 2200001R

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