Cummins Inc. Service Supervisor - Pooraka Workshop in Pooraka, Australia

Service Supervisor - Pooraka Workshop


  • Opportunity to grow and develop people

  • Put your stamp on a high performance workshop

  • World class product training and career development

Are you an experience heavy automotive supervisor looking for the opportunity to make your mark? Seeking a role where you can make process improvements and optimise safe and efficient ways of working? If you have a passion for people and safety, this role is for you!

About the role

Reporting to the Service Manager, you’ll be based in our busy Pooraka workshop leading our team of experienced workshop technicians and apprentices across a wide variety of engines spanning on-highway and some agriculture, industrial and mining equipment. This key leadership role will be responsible for delivering legendary levels of customer service to our highly valued and diverse customer base of OEM’s and end users in the region.

Key Responsibilities:

  • Supervision of team leaders, workshop supervisors, technicians and apprentices

  • Schedule technician work, clearly and concisely communicating repair plans and directions to technicians

  • Manage all branch apprentices, provide coaching and feedback to the wider team providing performance reviews and opportunities for professional growth

  • Coordination and review of apprentices/workshop daily duties, approve leave, participate in performance management processes and conducts weekly/daily toolbox talks

  • Direct responsibility in managing Team Leaders, provides data/input for wage/performance reviews

  • Support Team Leaders to coordinate each repair event, authorizing work scope and parts prior to requisitioning parts, labour and other repair event associated costs, providing guidance and advice

  • Direct customer liaison and support, developing strong relationships with our customers, providing outstanding customer service and driving repeat work

  • Participate in repair strategy and coordinate parts support to the shop floor

  • Ensure accurate quoting and warranty support

  • Participate in continuous improvement activities by reviewing, changing, and improving processes

  • Do every task safely, every day

About you

  • Relevant trade qualification (Light Automotive, Heavy Vehicle)

  • Have a Cert in Frontline Management or other leadership qualification

  • Solid leadership attributes and experience, with a proven track record in workshop supervision of medium to large teams

  • Have a passion for the engagement and development of teams

  • Experiencing supervisor / leading apprentices

  • Have worked in a high safety environment with a strong ethics base

  • Ability to comply with policies and procedures, imbedding systems and changes in procedures as required

  • Possess strong technical knowledge of premium heavy duty diesel engines

  • First hand exposure to Cummins products would be very highly regarded

What’s in it for you

You will get to work with some of the most innovative people in the business and develop your career with the recognised leader in diesel engine and filtration technology.

About us

A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 48,000 people and serve customers in 190 countries.

Team culture is extremely important to us, we help forge strong connections as work to foster a collaborative culture. Thinking beyond your work is more than part of the job. It is the job. This is what we call Working Right.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today! For more information about this role contact Jane Gaylor on 03 9896 674 or email For all applications, please click on the link provided.



Primary Location Australia-South Australia-Adelaide-Australia, Pooraka, Adelaide DAB BR 440

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 11, 2018, 8:40:15 PM

Unposting Date Ongoing

Req ID: 1800028H