Cummins Inc. Parts Professional III in Portland, Oregon
Parts Professional III
Cummins Sales and Service in Portland, OR is looking for a knowledgeable Parts Professional to allocate and deliver parts to internal technicians and over the counter end users. Developing the skills and ability to serve in the parts counter role at the Portland Service Center. The Parts Professional creates customer value by delivering dependable solutions through Customer Support Excellence.
Knowledge of all products in the markets the branch supports, including competitor’s products.
Determine replacement parts required, according to inspection of old parts, customer request or customer’s description of malfunctions.
Perform the duties of a Parts Professional with minimal supervision.
Highly skilled in customer communications and sales techniques.
Ability to file vendor parts warranty claims.
Provides support on complex marine engine and parts support.
Ensures parts compliance with internal audit requirements.
Demonstrated proficiency in researching of parts for customers using resources available
Demonstrated ability to communicate suggestive up-sell opportunities to aid customers in making repair decisions
Demonstrated computer proficiency and knowledge of Cummins systems
Demonstrated ability to positively react to change in environment, processes and people
Demonstrated ability to engage customers in a courteous and professional manner
Displays evidence of identifying and taking ownership of problems encountered and suggested solutions
Education and Experience:
High school diploma or equivalent
Minimum 2 years parts counter sales experience
Forklift certified preferred
Understand and model Cummins values (preferred)
Ability to multitask and deliver on KPIs
Ability to work in a fast-paced and ever changing environment
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
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Primary Location United States-Oregon-Portland-US, OR, Portland, Cummins Northwest Inc
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jul 10, 2019, 11:25:39 AM
Unposting Date Ongoing
Req ID: 190002TJ