IT Project Associate

DESCRIPTION

The Project Support Administrator provides timely and effective administrative and project-related support to business units, departments, or teams. This role involves handling day-to-day office tasks, supporting project documentation, and collaborating with stakeholders to resolve business requests. The position operates under direct supervision and follows established procedures and guidelines.

Key Responsibilities Administrative Support

• Answer telephones, screen calls, and take messages professionally and courteously.

• Transcribe, format, and proofread various documents including reports, presentations, and meeting minutes.

• Coordinate internal and external meetings, including scheduling and travel arrangements.

• Manage staff appointments and schedules.

• Operate office equipment such as photocopiers, faxes, and printers.

• Handle mail distribution, filing, and inventory of office supplies.

Project & Process Support

• Assist in documenting process flows and project-related materials.

• Support basic project management tasks and maintain project documentation.

• Collaborate with teams to resolve business requests efficiently.

• Maintain and update service or support data for reporting purposes.

RESPONSIBILITIES

Qualifications

• High school diploma or equivalent required.

• Additional certification or coursework in project management or IT systems is a plus.

• This position may require licensing for compliance with export controls or sanctions regulations.

Skills & Competencies

Technical & Process Knowledge

• Basic understanding of project management principles.

• Familiarity with Software Development Life Cycle (SDLC) processes and IT systems.

• Ability to support data communication and visualization through reports and dashboards.

Soft Skills

• Strong communication and interpersonal skills.

• Collaborative mindset with a customer-focused approach.

• Ability to manage ambiguity and balance stakeholder needs.

• Resilience and action-oriented attitude in handling challenges.

Core Competencies

• Values Differences – Appreciates diverse perspectives and cultures.

• Action Oriented – Tackles challenges with urgency and enthusiasm.

• Balances Stakeholders – Manages competing needs effectively.

• Collaborates – Builds partnerships to achieve shared goals.

• Communicates Effectively – Adapts communication to different audiences.

• Customer Focus – Delivers customer-centric solutions.

• Ensures Accountability – Meets commitments reliably.

• Manages Ambiguity – Operates effectively in uncertain situations.

• Optimizes Work Processes – Focuses on continuous improvement.

• Plans and Aligns – Prioritizes work to meet goals.

QUALIFICATIONS

Experience

• Minmum 2 years of experience work experience required.

• Exposure to administrative or project support roles is beneficial.