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CBS IT RMEP Site Support Network Administrator

Description

In this role, you will make an impact in the following ways:

• Working closely with stakeholders to ensure requirements and needs are met

• Works autonomously to provide system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users while coaching and developing less experienced IT Support Associates

• Manages process documentation and standards

• Contributing to process improvements and monitoring technical issues

• Diagnoses and problem solves issues with IT hardware or software components with little or no direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues.

• Coach and develop IT Support resources and supervise the work of contract resources.

• Performs IT production support for assigned area(s) according to documented processes.

• Assists with additional IT responsibilities as assigned.

• Trains less experienced associates on IT support processes and tools and identify additional training opportunities as needed.

• Making sure all switches are properly configured properly

• Being an effective point of contact for all networking projects

• Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate

• Coach and develop IT Support resources and supervise the work of contract resources.

Qualifications

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education. or equivalent experience to the extent such experience meets applicable regulations.

Associate Degree, relevant industry training, certification or equivalent experience preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

This is an onsite position at the Rocky Mount Engine Plant in Whitakers, NC.

This role is responsible for the design, coordination and/or installation, troubleshooting, and repair of data cabling in Intermediate Distribution Facilities (IDF) closets and MDF/data center. Works with 3K, 4K and 9K Cisco platforms, L2& L3 configuration, IOS upgrade, and routing protocols.

• Identify the causes of networking problems, using diagnostic testing software and equipment.

• Document network support activities.

• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

• Install network software, including security or firewall software.

• Troubleshoot network or connectivity problems for users or user groups.

• Provide support related to networking or connectivity issues.

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

• Analyze network data to determine network usage, disk space availability, or server function.

• Perform routine maintenance or standard repairs to networking components or equipment.

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

• Install new hardware or software systems or components, ensuring integration with existing network systems.

• Install or repair network cables, including fiber optic cables.

• Create or update technical documentation for network installations or changes to existing installations.

• Test repaired items to ensure proper operation.

• Install and configure wireless networking equipment, VLAN Management, and execution of Manufacturing network projects.

• Create or revise user instructions, procedures, or manuals.

• Partner with other team members, BU IT, and plant operations for identifying improvements, infrastructure planning, and problem resolution and will work closely with all CBS IT services to ensure work aligns with standard practices.

Additional Desired Skills

• 3-5 years’ direct experience with IT infrastructure support and maintenance.

• CCNA, CCNP, Wireshark, SolarWinds, IP Monitor, Visio, Data Management, Network Security, Active Directory, DNS, DHCP, and Documentation

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Dec 14, 2022, 11:15:37 AM

Unposting Date Ongoing

Organization Cummins Business Services

Req ID: 220008KR