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Cummins Inc. Customer Quality Engineer - Senior in Rocky Mount, North Carolina

Customer Quality Engineer - Senior


Customer Quality Engineer Sr.

We are looking for a talented Customer Quality Engineer Sr. to join our team in Rocky Mountain, North Carolina. We are searching for a detail-orientated, deadline-driven service engineer to join our company. This role is 100% on-stie. The CQE- Sr. applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of Cummins. We believe in excellence; the ideal candidate will have a proven track record of strong customer service and problem-solving skills.

In this role, you will make an impact in the following ways:

  • Responsible for leading a team of technicians to support our customers.

  • Coaching and developing the team to deliver on customer expectations.

  • Lead and co-ordinate customer visits.

  • Establish plans to meet and exceed customer expectations through cross functional collaboration.

  • Builds and maintains relationships with both internal and external customers.

  • Understands the priority of addressing customer needs quickly and efficiently.

To be successful in this role you will need the following:

  • College, university, or equivalent degree is required. 3-4 years of experience is required.

  • Knowledge of APQP activities and information related to the introduction of new or changed products and processes; dispositions the product’s readiness for production in accordance with the PPAP and APQP provisions of AIAG manuals and Cummins procedures to meet supplier and customer requirements.

  • EXCELLENT communication, leadership, problem-solving, project management, and customer service skills a must.

  • Ability to manage conflict successfully.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 20, 2023, 9:13:46 PM

Unposting Date Ongoing

Organization Engine Business

Req ID: 230000AM