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Cummins Inc. Lead Quality Technician - Customer Response in Rocky Mount, North Carolina

Lead Quality Technician - Customer Response


Lead Quality Technician - Customer Response

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Lead Quality Technician - Customer Response to join our team specializing in Quality for our Engine Business Segment in Rocky Mount, NC

In this role, you will make an impact in the following ways:

  • Ensures products received or produced meet technical specifications trains others and assists in process development. Works under minimal supervision.

  • Verifies the final quality of products on the production line.

  • Compares the physical characteristics of components, materials, equipment and products to technical specifications to identify defects.

  • Separates products that do not have the desired technical specification, using basic and/or complex measurement techniques and equipment.

  • Documents products that do not meet technical specifications using specified systems.

  • Trains others in the use of measurement equipment, segregation of non-conforming product and documentation.

  • Follows the norms and standards of quality defined by the Company.

  • Reports progress on problem resolution to management.

  • Assists in the development of new methods and procedures.


To be successful in this role you will need the following:

  • Requires significant relevant work experience, specialized skills obtained through education, training, and on-the-job experience.

  • Coordinate team that investigates customer issues reported through the MNC (Material Non-Conformances) process in Cummins Quality Portal(CQMS).

  • Primary contact interfacing with Customer Quality Assurance Department.

  • Support investigation team in managing through technical or departmental road-blocks with customer investigations.

  • Coordinate with other quality teams as necessary to ensure proper containment is implemented for MNC’s.

  • Submit RFC’s (Request for Change) as necessary to implement Step 3 Improvements.

  • Submit lab work orders for customer suspect non-conforming material.

  • Escalate any issues to responsible engineer, as necessary.

  • Proficiency needed in Excel, Power-point, Word, and Data Analysis. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Shop

Recruitment Job Type Shop

Job Posting Oct 17, 2022, 1:17:11 PM

Unposting Date Ongoing

Organization Engine Business

Req ID: 220008J9