Cummins Inc. Order Management Supply Chain Manager in Rocky Mount, North Carolina

Order Management Supply Chain Manager


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Rocky Mount, North Carolina for an Order Management Supply Chain Manager . Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Sales Support Leads have advanced experience along with supervisor responsibilities within the Order Management Customer Service team. The Lead also has account responsibility for more complex customer accounts which may require adaptation of response or extensive research according to customer needs.

  • Plan, prioritize and schedule the team’s activities and resources to ensure continuity of service.

  • Reviews progress and evaluates results.

  • Ensure that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures.

  • Monitor the status of sales support activities to identify problem areas and adapt procedures to improve the overall performance of the team.

  • Investigates, analyzes and leads cross-functional problem-resolution and improvement initiatives with Cummins plants and external customers.

  • Answer more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.

  • Liaise with functional or operational area managers to ensure that sales support activities are integrated with other parts of the business and appropriate for current and future sales activities.

  • Own account responsibility for the most complex, large or difficult customers.

  • Analyze customer inquiries to identify recurring user problems, recommend solutions, and to identify where customer service can be improved.

  • Develop problem solving guidelines, checklists, or other materials to assist customer service staff to respond to inquiries that are recurring or routine.

  • Lead, direct, evaluate, and develop customer service staff to ensure that the team’s resources are used effectively and that work scheduled and targets are met.

  • Own local departmental metrics, reporting and analysis.

  • Coordinate input from staff to develop comprehensive, proactive communications to customers.

  • Lead local continuous improvement projects and participate in global projects.

  • Answer more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.


Skills and Experience Required:

  • Customer Order Management Concepts And Processes - Capable of training and coaching others in engine customer order management concepts and/or processes. Demonstrated the ability to operate proficiently in a position requiring engine customer order management concept or process knowledge.

  • Demand Forecasting Concepts And Processes - Understanding how customers, both external and internal, forecasts are derived. Understand the concepts of forecasting and how different market segments could lead to the use of different forecasting tools and methodologies. Understand the process to translate the forecast demand into production requirements and how the decisions need to support Cummins strategy and not just a business unit strategy.

  • Usage Of Demand Management Tools - Understands the workflow associated with demand management, related tools, and their capabilities.

  • Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

  • Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.

  • Coach and Develop - Some knowledge or awareness about coach and developing others. Participates as a receiver of structured coaching and development processes and tools.

  • Establish Plans - Solid understanding of how to establish plans. Develops plans that are thorough, realistic, and effective in meeting goals. Uses basic tools, processes and systems to document work clearly .Integrates planning efforts across work units. Translates objectives into clear tactics for execution. Integrates customer feedback into the process.


  • 8 years of previous customer service or supply chain experience, including extensive leadership experience required.

  • Previous manufacturing experience preferred.

  • In depth knowledge of order management and customer service systems. Oracle preferred.

  • Comprehensive knowledge of order entry processes, systems and overall customer support functions.

  • High degree of comfort in dealing with multiple people from diverse cultures, countries and backgrounds.

Education, Licenses, Certifications

B.S or B.A required

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 10, 2018, 11:58:16 AM

Unposting Date Ongoing

Req ID: 18000276