Cummins Inc. Customer Service Representative - NARP in Rumst, Belgium
Customer Service Representative - NARP
Are you ready to embark on a dynamic journey with Cummins? We're seeking a Customer Service Representative (NARP) to be part of our exceptional team based in Rumst, Belgium. As a CSR at Cummins, you'll play a pivotal role in ensuring customer satisfaction while collaborating with a diverse team of 14 professionals.
You'll work closely with a diverse team, making teamwork essential.
Embrace working across various systems and master the puzzle of system interactions.
Customer Interaction: Engage confidently with customers in a customer-facing role.
Comprehend the supply chain dynamics behind parts availability.
Manage a customer portfolio, addressing daily queries via Salesforce.
Collaborate with customers in periodic meetings and on a daily basis giving them information about the status of their orders.
Coordinate with material planning teams and stakeholders to resolve backorders.
Analyze and review the order lifecycle, ensuring exceptional service.
Working in Excel for managing large data sets.
Written communication plays a significant role, constituting most of your interactions
You thrive in a collaborative environment.
Your hunger for learning and self-motivation drives your success.
Handle stress with composure.
Embrace different communication styles within our diverse team.
Background in Business or Supply Chain is a plus.
Previous customer-facing experience is needed to thrive in this role.
Familiarity with automotive parts is advantageous.
Proficiency in Excel for managing large data sets is a plus.
Comfortable with multitasking across multiple systems and screens.
Your commitment to customers' needs sets you apart.
Excellent written and spoken English communication skills are a must since most communication is trough e mail.
What we offer:
We will welcome you in a warm environment and open work atmosphere.
Flexible work hours and the possibility to work hybrid.
Attractive salary package with extra-legal benefits.
28 vacation days.
Variable compensation based on organizational goals.
If you're ready to be part of a vibrant team, delivering exceptional service in a dynamic environment, join us at Cummins in Rumst, Belgium. Apply now and take your career to new heights!
Job SUPPLY CHAIN PLANNING
Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, Cummins Global Logistics
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 5, 2023, 11:00:00 PM
Unposting Date Ongoing
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 2300087Q