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Cummins Inc. Customer Service Representative - NARP in Rumst, Belgium

Customer Service Representative - NARP


Are you ready to embark on a dynamic journey with Cummins? We're seeking a Customer Service Representative (NARP) to be part of our exceptional team based in Rumst, Belgium. As a CSR at Cummins, you'll play a pivotal role in ensuring customer satisfaction while collaborating with a diverse team of 14 professionals.

Your tasks:

  • You'll work closely with a diverse team, making teamwork essential.

  • Embrace working across various systems and master the puzzle of system interactions.

  • Customer Interaction: Engage confidently with customers in a customer-facing role.

  • Comprehend the supply chain dynamics behind parts availability.

  • Manage a customer portfolio, addressing daily queries via Salesforce.

  • Collaborate with customers in periodic meetings and on a daily basis giving them information about the status of their orders.

  • Coordinate with material planning teams and stakeholders to resolve backorders.

  • Analyze and review the order lifecycle, ensuring exceptional service.

  • Working in Excel for managing large data sets.

Written communication plays a significant role, constituting most of your interactions


Your profile:

  • You thrive in a collaborative environment.

  • Your hunger for learning and self-motivation drives your success.

  • Handle stress with composure.

  • Embrace different communication styles within our diverse team.

  • Background in Business or Supply Chain is a plus.

  • Previous customer-facing experience is needed to thrive in this role.

  • Familiarity with automotive parts is advantageous.

  • Proficiency in Excel for managing large data sets is a plus.

  • Comfortable with multitasking across multiple systems and screens.

  • Your commitment to customers' needs sets you apart.

  • Excellent written and spoken English communication skills are a must since most communication is trough e mail.

What we offer:

  • We will welcome you in a warm environment and open work atmosphere.

  • Flexible work hours and the possibility to work hybrid.

  • Attractive salary package with extra-legal benefits.

  • 28 vacation days.

  • Variable compensation based on organizational goals.

If you're ready to be part of a vibrant team, delivering exceptional service in a dynamic environment, join us at Cummins in Rumst, Belgium. Apply now and take your career to new heights!


Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, Cummins Global Logistics

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Sep 5, 2023, 11:00:00 PM

Unposting Date Ongoing

Organization Corporate

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 2300087Q