Cummins Inc. Customer Support Representative in San Leandro, California

Customer Support Representative


Customer Support Representative

Extraordinary Technology Requires Extraordinary People!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Job Summary

The Cummins Sales and Service branch in San Leandro, California , is looking for an experienced Customer Support Representative to support the administration of dealer contracts and renewals.

· Administer Dealer contracts and recertification packets

  • Administer Dealer contracts and recertification packets

  • Set up new Dealers in WWSPS and BMS

  • Review Dealers certificate of insurance

  • Administer parts programs to Dealers

  • File claims and handle account reconciliation

  • Coordinate Dealer communications related pricing updates

  • Provide support to other Dealer Support team administrative functions, as required



  • Strong interpersonal and customer relations skills

  • Strong written and verbal communication skills

  • Excellent computer skills and experience with MS Office product (Word, Excel, and Power Point) Must be able to work well with others

  • Ability to quickly learn and utilize Cummins computer based software tools

  • Excellent time management and decision making skills

  • Able to succeed in a macro-management environment

  • Ability to multi-task and prioritize effectively

  • Well organized and detail oriented

Education and Experience:

  • High school degree required

  • Associated degree or technical certificate preferred

  • Minimum two (2) years of related experience preferred

Compensation and Benefits

  • Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

  • Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.


Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Aug 9, 2018, 1:26:49 PM

Unposting Date Ongoing

Req ID: 180004AL