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Cummins Inc. Customer Service Advisor - Automotive Parts in Scoresby, Australia

Customer Service Advisor - Automotive Parts


  • Showcase your parts interpreting skills

  • Close knit, collaborative team with excellent mentoring opportunities

  • Inbound role for an automotive professional

A fantastic technical role where you can utilise your parts interpreter expertise and be the go-to person for your customers! Build effective customer relationships and collaborate in a great, down to earth team.

About the role

Based at our newly renovated Scoresby Head Office, you’ll act as the first point of contact for our valuedcustomers across the South Pacific region.Cummins will assist in training required to help develop knowledge to answer Parts related enquiries from customer calls and emails through our mentoring program. Working in a large team of advisors, the collaborative atmosphere allows you to provide customer excellence in this highly respected role.

This role will involve assisting with parts interpretation and the provision of required parts. You will advise on part suitability and talk your customers through the best solution for the job. Orders and quotes will be received and processed in a timely manner, reinforcing strong and long-lasting customer relationships.

What’s in it for you?

You will get to work with a highly skilled, diverse team, on some of our highest HP engines, learning from some of the best in the industry! Showcase your service excellence attitude with like-minded individuals.

This role willdevelop your problem-solving skills, and lead you to becoming an expert in your field.

Also included:

  • Yearly bonus and optional overtime on top of competitive base wage

  • Work on a rotating roster with afternoon shift loading

  • A modern and values based, organization who embrace diversity and inclusion within the working environment

  • The opportunity to build your career with a recognised industry icon

About you

  • Customer champion with mechanical aptitude

  • Hands on approach and willingness to learn!

  • Adaptability to new software and processes – being comfortable with the unknown!

  • Excellent verbal and written communication skills

  • The ability to prioritise complex tasks

  • Ability to work autonomously and collaboratively in a team

  • Automotivepassion or similar parts interpreting experience is highly valued

  • High attention to detail

About us

A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 58,000 people and serve customers in 190 countries.

Team culture is extremely important to us, we help forge strong connections at work to foster a collaborative culture. Thinking beyond your work is more than part of the job. It is the job. This is what we call Working Right.

How to apply

Your opportunity to set yourself for success starts right here! Submit your application today. For more information about Cummins careers in Australia visit or contact Barbara on



Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 26, 2019, 11:46:17 PM

Unposting Date Ongoing

Req ID: 190001CW