Cummins Inc. Customer Service Advisor - Automotive Parts in Scoresby, Australia
Customer Service Advisor - Automotive Parts
Showcase your parts interpreting skills
Close knit, collaborative team with excellent mentoring opportunities
Inbound role for an automotive professional
A fantastic technical role where you can utilise your parts interpreter expertise and be the go-to person for your customers! Build effective customer relationships and collaborate in a great, down to earth team.
About the role
Based at our newly renovated Scoresby Head Office, you’ll act as the first point of contact for our valuedcustomers across the South Pacific region.Cummins will assist in training required to help develop knowledge to answer Parts related enquiries from customer calls and emails through our mentoring program. Working in a large team of advisors, the collaborative atmosphere allows you to provide customer excellence in this highly respected role.
This role will involve assisting with parts interpretation and the provision of required parts. You will advise on part suitability and talk your customers through the best solution for the job. Orders and quotes will be received and processed in a timely manner, reinforcing strong and long-lasting customer relationships.
What’s in it for you?
You will get to work with a highly skilled, diverse team, on some of our highest HP engines, learning from some of the best in the industry! Showcase your service excellence attitude with like-minded individuals.
This role willdevelop your problem-solving skills, and lead you to becoming an expert in your field.
Yearly bonus and optional overtime on top of competitive base wage
Work on a rotating roster with afternoon shift loading
A modern and values based, organization who embrace diversity and inclusion within the working environment
The opportunity to build your career with a recognised industry icon
Customer champion with mechanical aptitude
Hands on approach and willingness to learn!
Adaptability to new software and processes – being comfortable with the unknown!
Excellent verbal and written communication skills
The ability to prioritise complex tasks
Ability to work autonomously and collaboratively in a team
Automotivepassion or similar parts interpreting experience is highly valued
High attention to detail
A global power leader, Cummins Inc. is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. We are the world’s largest independent producer and distributor of diesel engines and related components. Globally we employ around 58,000 people and serve customers in 190 countries.
Team culture is extremely important to us, we help forge strong connections at work to foster a collaborative culture. Thinking beyond your work is more than part of the job. It is the job. This is what we call Working Right.
How to apply
Your opportunity to set yourself for success starts right here! Submit your application today. For more information about Cummins careers in Australia visit https://Cummins-Australia.jobs or contact Barbara on firstname.lastname@example.org
Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 26, 2019, 11:46:17 PM
Unposting Date Ongoing
Req ID: 190001CW