Job Information
Cummins Inc. Customer Service Advisor - Parts in Scoresby, Australia
Customer Service Advisor - Parts
Description
Customer Service Advisor - Parts - Scoresby
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department, and support for our Customer Support Centre in Scoresby.
In this role, you will make an impact in the following ways:
Be the first point of contact for our valued customers across the South Pacific region
Answer Parts related inquiries from customer calls and emails
Assisting with parts interpretation and the provision of required parts
Advise on part suitability and talk your customers through the best solution for the job
Orders and quotes received and processed in a timely manner
To be successful in this role you will need the following:
Customer service experience is essential
Parts interpreter or automotive knowledge is advantageous
Adaptability to new software and processes – Salesforce experience an advantage!
Able to prioritise complex tasks and troubleshoot
Must be able to work a Rotating Roster
Hybrid working arrangement available
Compensation and Benefits
-Hybrid Rotating Roster
-Competitive Salary
-Overtime & Loading penalties
-Uniforms provided
-Comprehensive Cummins product training provided
-Discounts with select private health insurance, PC software/hardware and a range of vehicles
-Annual remuneration review
-Participation in an annual variable compensation (bonus) program
-A range of personal and professional benefits
-Onsite parking
-Employee Assistance Program available to employees
-Paid Parental leave (Conditions apply)
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits.
Job SERVICE
Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 27, 2024, 10:23:27 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 240005LL