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Cummins Inc. Service Advisor in Singapore, Singapore

Service Advisor

Description

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

Document customer inquiry information within appropriate Cummins systems

Provide prompt assistance to customers through various media

Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices

Escalates non-routine issues, providing documentation through process

Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient

Learns existing and new Cummins processes, systems and practices

Qualifications

Skills

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal relevant work experience required. Previous customer service or support experience is preferred

Determines job requirements by asking open and closed questions to customers

Answers customer queries promptly by using resources available, researching and collaborating with other stakeholders

Demonstrate basic problem solving skills by clarifying issues, researching and exploring alternative solutions

Demonstrate active listening skills, strong attention to details and precise documentation skills

Job SERVICE

Primary Location Singapore-South West-Jurong-Singapore, Singapore, Tuas South Avenue

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 1, 2021, 9:40:58 PM

Unposting Date Ongoing

Req ID: 200003P9

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