Job Information
Cummins Inc. Parts Professional in West Chester, Ohio
Parts Professional
Description
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.Uses appropriate personal protective equipment.
Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner
Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
Skills
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer focus - Building strong customer relationships and delivering customer-centric solutions
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
- Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Must be able to work until 8pm. Current shift is 10am-6:30pm.
This position does not require any Department of Transportation (DOT) related pre-screenings
Job SERVICE
Primary Location United States-Ohio-West Chester-US, OH, West Chester, Cummins Bridgeway Cincinnati
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 21, 2024, 7:56:23 PM
Unposting Date Sep 30, 2024, 9:29:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240005BH