Parts Supervisor
- Career Path: Service
- Organization: Cummins Inc.
- Role Category: On-site
- Job Type: Exempt - Experienced
- ReqID: 2416925
DESCRIPTION
We are looking for a talented Parts Supervisor to join our team specializing in Parts Operations for Cummins, Inc. in West Chester, OH.
In this role, you will make an impact in the following ways:
Team Supervision : Oversee a team of Parts Specialists and warehouse staff, ensuring effective teamwork and productivity.
Leadership : Demonstrate leadership in Parts Capability processes and drive business results.
Inventory Management : Manage physical inventory using control methodologies to meet customer expectations and resolve complex parts issues.
Worldwide Parts Support : Ensure parts support for customers, original equipment manufacturers, and distribution channels at first shipment for new product launches and current products in the field. while interfacing with manufacturing plant facilities, the distribution channel, original equipment manufacturers, end customers, parts distribution centers, joint ventures, purchasing and internal customers.
Policy Compliance : Ensure policies and procedures are followed, productivity is achieved, and employee questions are addressed.
Customer Visits : Visit key customers to understand concerns, develop relationships, analyze inquiries, recommend solutions, and improve order management processes.
Track Improvements : Track improvements to closure, communicate progress to customers, and build strong customer relationships.
Customer Support : Demonstrate proactive customer support interactions throughout the order life cycle to ensure customer satisfaction and a positive overall experience.
RESPONSIBILITIES
To be successful in this role you will need the following:
Customer Support - Engage with customers at each phase of the order life cycle.Understand how customer support and the order life cycle are interconnected. Effective communication and support at each stage can lead to a seamless and positive customer experience.
Order Processing - Efficiently manage the processing of customer orders. This includes accurately receiving orders, identifying and resolving any exceptions, and ensuring that orders are fulfilled according to customer requirements.
Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Warehouse Operations - Use warehousing tools, systems, and methodologies to meet defined metrics for both inbound and outbound operations. Always look for ways to improve processes and increase efficiency.
QUALIFICATIONS
Education/Experience:
College or trade based certification or experience equivalent in related field.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate industry related experience required; either related to Parts, Service or Warehousing.
Additional Responsibilities:
This position is for a full time on-site dedicated Parts Supervisor for the Cincinnati OH location. Actual Location is in West Chester OH.
General management of Parts / Supply Chain operations along with sales experience preferred.
Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.
Cummins and E-Verify
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Attention Applicants:
As part of Cummins commitment to fair hiring practices and compliance with applicable law, any applicant may redact information that identifies their age, date of birth (DOB), or dates of school attendance or graduation from any additional documentation that they submit during the initial application process without any adverse consequence.
Benefits overview
Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS
As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS
Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
DIVERSITY & INCLUSION
We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY
Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
CONTINUING EDUCATION
Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE
You will receive annual merit and profit sharing based on individual and company performance.
EVERY EMPLOYEE, EVERY COMMUNITY
You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH
You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.