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Cummins Inc. Customer Service Representative in White Hall, West Virginia

Customer Service Representative

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

What we have to offer!

  • Continuous Professional Training, Development and Certification

  • A strong positive safety culture

  • An excellent compensation package that includes hourly rate, overtime opportunities, full health benefits day 1 of employment, 401k retirement savings plan, Cash Pension Plan, Stock Options, Variable Compensation Plan, and more!

  • Career AdvancementWe take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Qualifications

Responsibilities in this career position will include;

To assist customers by coordinating engine and/or power generation service work, opening and processing work orders and invoices, scheduling, ensuring availability of parts and verification/documentation of warranties

  • Opening, quoting and invoicing work orders.

  • Responsible for keeping the customers and service group notified of the status of the repair.

  • Assign repairs to technicians and supervise the repair process.

  • File and update warranty claims. Work with service group to achieve service department goals.

  • Work with service writer to set repair schedules.

  • Work to assure the repair process is followed on every repair.

  • Ensure excellent communication between internal and external customers.

  • Assist in review/hiring process of technicians

  • Review technician productivity – Work Order Specific

  • Assist Parts Dept with warranty material inventory.

  • Creates, maintains and promotes a safe clean workplace.

  • Bachelor’s degree preferred. High school degree required.

  • Experience with auto or diesel products, preferred but not necessary

  • Computer experience required - Ability to use e-mails programs and Microsoft Office products

  • Must have knowledge and understanding of warranty policies and procedures.

  • Prior supervisory experience preferred but not required.

  • Excellent communication and interpersonal skills

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/

Job SERVICE

Primary Location United States-West Virginia-Fairmont-US, WV, White Hall, Cummins Crosspoint

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 13, 2019, 9:16:05 AM

Unposting Date Ongoing

Req ID: 190003M2

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