Cummins Inc. Parts Agent in Winnipeg, Manitoba
Cummins Sales and Service – Western Canada is an exclusive distributor for Cummins Inc., the world’s largest independent manufacturer of diesel engines and a global leader in power generation technology. With fourteen branches and over 700 employees across Western Canada, we are a growing company dedicated to providing our customers with solutions they can count on.
TheWinnipegBranch has an opening for a Customer Assistance Centre (CAC) Parts Agent . Reporting to the CAC Supervisor,this role will be primarily responsible for providing order and back-order support to dealers and customers.
Additional responsibilities are described below:
Providing customers personal assistance with parts ordering, lookup and/or availability issues
Providing parts support to dealers when CUMPAS and/or QuickServe systems are not available
Telemarketing and promotion of parts program and specials
Support and utilize BMS systems for coordinating CAC parts operations
Communicate pertinent parts information to customers in a timely, effective and personalized manner
Actively participate in CAC communication meetings and improvement planning efforts
Ability to travel on occasion
Other duties as assigned
Excellent customer service, organizational and time management skills
Previous work experience in a parts role is an asset – knowledge of Cummins and/or parts products
Capable of processing routine parts requests
Ability to communicate technical information effectively
Solid working knowledge of Microsoft Office
Strong interpersonal skills and willingness to be flexible to help meet business needs
Ability to balance multiple priorities
Excellent communication skills (active listening, writing, speaking & phone manner)
Demonstrated ability to work through conflict and use effective problem solving techniques and demonstrated ability to develop & maintain effective working relationships with customers, dealers, suppliers and co-workers
Willingness to be flexible in order to help meet our business needs
Presents himself/herself in an upbeat manner and is engage
Encourages cooperation amongst team members and is a positive influence
This position will work varied shift, Monday to Friday between 8:00 AM - 8:00 PM. Please note that any future shift changes that may occur are made in accordance with the terms and conditions of employment.
Cummins Sales and Service - Western Canada offers competitive wages, a bonus program, benefits package, employer matched Pension Plan, and opportunities for development and career advancement.
For more information, please visit www.salesandservice.cummins.com .
At Cummins Sales & Service, we are an equal opportunity employer dedicated to diversity in the workplace.
Primary Location Canada-Manitoba-Winnipeg-Canada, MB, Winnipeg, Cummins Western Canada
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Oct 11, 2018, 9:05:34 PM
Unposting Date Ongoing
Req ID: 180006O8