Cummins Inc. Parts Agent in Winnipeg, Manitoba

Parts Agent


Cummins Sales and Service – Western Canada is an exclusive distributor for Cummins Inc., the world’s largest independent manufacturer of diesel engines and a global leader in power generation technology. With fourteen branches and over 700 employees across Western Canada, we are a growing company dedicated to providing our customers with solutions they can count on.

TheWinnipegBranch has an opening for a Customer Assistance Centre (CAC) Parts Agent . Reporting to the CAC Supervisor,this role will be primarily responsible for providing order and back-order support to dealers and customers.

Additional responsibilities are described below:

  • Providing customers personal assistance with parts ordering, lookup and/or availability issues

  • Providing parts support to dealers when CUMPAS and/or QuickServe systems are not available

  • Telemarketing and promotion of parts program and specials

  • Support and utilize BMS systems for coordinating CAC parts operations

  • Communicate pertinent parts information to customers in a timely, effective and personalized manner

  • Actively participate in CAC communication meetings and improvement planning efforts

  • Ability to travel on occasion

  • Other duties as assigned


  • Excellent customer service, organizational and time management skills

  • Previous work experience in a parts role is an asset – knowledge of Cummins and/or parts products

  • Capable of processing routine parts requests

  • Ability to communicate technical information effectively

  • Solid working knowledge of Microsoft Office

  • Strong interpersonal skills and willingness to be flexible to help meet business needs

  • Ability to balance multiple priorities

  • Excellent communication skills (active listening, writing, speaking & phone manner)

  • Demonstrated ability to work through conflict and use effective problem solving techniques and demonstrated ability to develop & maintain effective working relationships with customers, dealers, suppliers and co-workers

  • Willingness to be flexible in order to help meet our business needs

  • Presents himself/herself in an upbeat manner and is engage

  • Encourages cooperation amongst team members and is a positive influence

This position will work varied shift, Monday to Friday between 8:00 AM - 8:00 PM. Please note that any future shift changes that may occur are made in accordance with the terms and conditions of employment.

Cummins Sales and Service - Western Canada offers competitive wages, a bonus program, benefits package, employer matched Pension Plan, and opportunities for development and career advancement.

For more information, please visit .

At Cummins Sales & Service, we are an equal opportunity employer dedicated to diversity in the workplace.


Primary Location Canada-Manitoba-Winnipeg-Canada, MB, Winnipeg, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 11, 2018, 9:05:34 PM

Unposting Date Ongoing

Req ID: 180006O8