All Jobs/Careers

Job Information

Cummins Inc. ECJV- Customer Support Specialist 伊顿康明斯客户经理 in Wuxi, China

ECJV- Customer Support Specialist 伊顿康明斯客户经理


  • Builds upon and maintains existing relationships by supporting the account team in selling the organization's products and services to an assigned set of customers or a geographic region.

  • Supports account teams in the selling of the organization’s products and services.

  • Supports the account team to meet goals of increasing sales within assigned accounts.

  • Responsible for supporting the account team in developing and maintaining positive customer relations.

  • Coordinates internal communication and interfaces with the account team.

  • Provides information to the account team to support the negotiation and implementation of contracts with accounts.

  • Assists in organization of customer visits and negotiations

  • Supports Customer Focus Six Sigma initiatives to strengthen relationship with customer.

  • Coordinates communication and interfaces with the customer at appropriate levels.

  • Act as a champion for the voice of the customer within the business.



  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Ensures accountability - Holding self and others accountable to meet commitments.

  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Resourcefulness - Securing and deploying resources effectively and efficiently.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Data Analytics - Interprets information relying on knowledge of business or functional frameworks, and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.

  • Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.

  • Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.

  • Market Forecasting - Analyzes and interprets market data from a variety of internal and external sources and modeling to formulate unbiased market projections specific to business segment.

Education, Licenses, Certifications

  • College, university, or equivalent degree in marketing, sales or a related subject required or equivalent industry experience.

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Basic relevant work experience required.

  • Location: Changchun

  • Additional Key responsibility:

  • Onsite customer support: ensure effective customer communications; identify opportunities and gaps; support sales; support BIS issue investigation and resolving; coordinate local resources to speed up service support


Primary Location China-Jiangsu-Wuxi-China, Wuxi, Eaton Cummins JV

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 2, 2021, 4:24:46 AM

Unposting Date Ongoing

Req ID: 210000R0