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Cummins Inc. Technical Sales Support MENA in Zouk Mikael, Lebanon

Technical Sales Support MENA

Description

Provides technical support and training to clients after the sale of the product; troubleshoots technical problems. May provide technical training to customer's staff. Recommends product improvements to design staff in response to customer feedback.

Supports counterparts in strengthening their relations in customer partnerships.

Works with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.

Proposes changes in products and services that result in cost reductions and increased sales.

Provides sales force coaching focused on technical development.

Evaluates products and solutions based on customer requirements.

Participates in all technical aspects of the sale.

Prepares operating manuals, reference materials or training materials for customers and the sales force.

Six Sigma certification and involvement to improve customer operating costs and product reliability / durability.

Mentors and grows less experienced technical support specialists.

Qualifications

Skills

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Being resilient - Rebounding from setbacks and adversity when facing difficult situations.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Data Analytics - Interprets information relying on knowledge of business or functional frameworks, and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.

Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

Education, Licenses, Certifications

College, university, or equivalent degree in engineering or a related subject required.

Experience

Intermediate level of relevant work experience required.

Internal product training with sales team

Share product bulletins and new product releases with the sales team

Support the CAM (competitive after market) for MENA region

Identify product range gaps in MENA region

_ At Cummins, we are an equal opportunity employer committed to creating an inclusive environment where the diversity of our workforce _ strengthens our ability to deliver world class products and services to our customers _ . Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, citizenship, gender identity and/or expression, or other status protected by law. _ Cummins welcomes applicants with disabilities and will make reasonable accommodation to enable individuals to apply and compete for employment opportunities for which they are qualified. We are committed to fostering a flexible environment that supports the balanced integration of an employee’s professional and personal responsibilities and goals.

strengthens our ability to deliver world class products and services to our customers. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, citizenship, gender identity and/or expression, or other status protected by law.Cummins welcomes applicants with disabilities and will make reasonable accommodation to enable individuals to apply and compete for employment opportunities for which they are qualified. We are committed to fostering a flexible environment that supports the balanced integration of an employee’s professional and personal responsibilities and goals.

Job MARKETING

Primary Location Lebanon-Mount Lebanon-Keserwan-Lebanon, Zouk Mikael, Baaklini Gallery Bldg

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 8, 2019, 3:13:40 AM

Unposting Date Ongoing

Req ID: 190004MI

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